Privacy Policy

1. Who We Are

Citadel Systems LLC (“Citadel Systems,” “we,” “us,” or “our”) is a digital marketing agency located in West Palm Beach, Florida. We provide website design, social media management, paid advertising, and related digital marketing services to businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website or engage our services.

If you have questions, contact us at: zach@distrify.ai or by phone at (252) 676-4448.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name provided when you submit an inquiry, book a call, or send us a message.
• Billing information — payment details are collected and processed securely by Stripe. We do not store your full payment card details on our servers.
• Usage data — standard website analytics including pages visited, time on site, referring URL, browser type, and IP address. This data is collected in aggregate and is not linked to your identity unless you have submitted a contact form.
• Communications — emails, messages, or other correspondence you send to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations
• Deliver the services outlined in your service agreement
• Process payments and send invoices
• Communicate about your account, campaigns, or deliverables
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Service Providers

We work with trusted third-party providers to operate our business. These providers only receive information necessary to perform their function and are not permitted to use it for other purposes. They include:

• Stripe — payment processing. Stripe's privacy policy is available at stripe.com/privacy.
• Google Analytics / similar tools — website usage analytics (if applicable).
• Email service providers — used to deliver communications related to your account.

5. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, doing so may affect the functionality of certain parts of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal requirements. Client data is typically retained for a minimum of 3 years following the end of an engagement.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise any of these rights, contact us at zach@distrify.ai. We will respond within 30 days.

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment processing is handled entirely by Stripe using industry-standard encryption. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.